Internal Audit

Internal Audit – an independent and objective activity for the purpose of adding value to the organization's activities and improve on them. The internal audit helps the organization achieve its goals while introducing a methodical established approach, for the evaluation and improvement of the affectivity of risk management, supervision, control and revisal processes.

More on the roles of the Internal Audit Department

Handling complaints

In order to improve the efficiency of the governmental service and minimize friction between civilians and the different departments of the Ministry, an internal comptroller has been assigned as the Public Complaints Commissioner.

The internal comptroller is an independent body whose purpose is to help farmers and other serviced customers to receive the service they are entitled to and protect them from being bureaucratically damaged by the Ministry's departments, whether intended or accidental. The comptroller serves every person who is asking to file a complaint against anyone in the Ministry.

There is a distinction between 3 types of complaints: